Shipping/Returns Policies & Terms
After you place an order, we will automatically send you an order confirmation via e-mail. In the rare occasion that your item is on back-order or unavailable for any reason, we will notify you by phone and/or e-mail about how you would like to proceed.
Most orders will ship within 24-hours of being placed, however, it is possible to take up to three business days from the date of your order depending on circumstances. After your order has shipped, we will send you the tracking information within 24-hours.
We offer free shipping on all orders to the 48-contiguous states. At this time, we only ship to the USA.
Upon arrival, please inspect the packaging of your item(s). In the unlikely event that your package(s) has arrived damaged, please send pictures to us via email at: support@rainshowersdirect.
Cancellations & Refunds:
We offer a 21-day return period from the date you received the product, please notify us of any returns within that time. To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be shipped back in its original packaging. You (the buyer) is responsible for all return shipping, unless the item is proven to be defective. We do not reimburse your original shipping cost for items returned. All credits are issued within 10-days of us receiving the product. Orders may be subject to a 15% restocking fee.
Steam Shower Return Policy:
All steam shower returns are subject to a 15% restocking fee for unopened packages and 25% restocking fee for opened packages. Please note there are no returns accepted on any installed or used steam showers.
How to File a Return:
- Contact us at support@rainshowersdirect.
com. to receive an RMA number. We will contact you with a return address. Returns without authorization are subject to refusal.
- Please carefully package your product in the original packaging with all instructions and parts. We will not be responsible for any lost or damaged shipments back to the warehouse. We recommend you insure the package for your purchase price. If damaged, a refund will not be issued as you will collect your money from the shipper.
- Ship the item back via UPS or FedEx or another insured shipping carrier which provides a tracking number. You are responsible to ship the item back at your expense.
- Please put a note in your box with your RMA number on it. If you do not have an RMA number please be sure to include your name, address and order number and the reason for the return in the box.
If you refuse delivery of your item without notifying us, your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us.
- Return Authorization Number Required Prior to Return - All eligible returns require a return authorization number issued by a representative of RainShowersDirect.com, via our contact page. In the e-mail, please state the item(s) to be returned, the reason for your return, and your invoice/order number. Return authorization numbers will not be issued via our toll-free order line. A representative will reply via e-mail with a return authorization pdf form which will provide general return instructions. The RMA# expires at 30 calendar days after your receipt of the merchandise. Once an eligible return is received by us, it can take up to 30 days to process your credit. If making an exchange, please notify us before returning as exchanges are expedited.
- Return Packing - The return authorization number must be visible and a part of the outer box's shipping label. Do not make any markings on the returned item's packaging. Only use clear tape to seal manufacturer's boxes. Use only white masking or blue painter's tape to secure any items that may move around to cause damage during transport. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. As we are here to help, please ask for assistance, if needed.
- Return Date Limitation - The return must be received by us within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing will be assessed repair charges against, or complete denial of, your credit.
- Shipping Recommendations - It is recommended that your return be shipped via UPS, FedEx, USPS or other trackable carrier and fully insured for the purchase price as RainShowersDirect.com can not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.